Republic of the Philippines

ENERGY REGULATORY COMMISSION

A world class and independent electric power industry regulator that equitably promotes and protects the interests of consumers and other stakeholders, to enable the delivery of long-term benefits that contribute to sustained economic growth and an improved quality of life.



Promulgated Rules, Decisions and Orders



Order, ERC Case No. 2014-050 CF, In the Matter of the Application to Confirm: (A) The Generation Rate Over/Under Recovery (GOUR); Transmission Rate Over/Under Recovery (TOUR); System Loss Rate Over/Under Recovery (SLOUR); Lifeline Subsidy Over/Under Recovery (LSOUR); from January 2012 to October 2013; and Senior Citizen Discount and Subsidy Over/Under Recovery (SRDSOUR) from February 2011 to October 2013, and for Authority to Refund/Recover Confirmed Over/Under Recoveries, with Prayer for Provisional Authority, Manila Electric Company (MERALCO) applicant
Date Docketed:3/4/2020
Published: 3/4/2020



Decision, ERC Case No. 2003-193, Ramon De Vera, complainant versus Manila Electric Company (MERALCO) respondent
Date Docketed:2/26/2020
Published: 2/26/2020



Decision, ERC Case No. 1-2015-000013118, In Re: Complaint - Affidavit Belen Basul et. al versus PC Supt. Diosdado T. Valeroso et. al
Date Docketed:2/17/2020
Published: 2/17/2020

Consumer Service Contact Information

Consumer Affairs Service, ERC
Hotlines: (63-2) 687-5577 / (02) 687-5544
Email: consumer@erc.gov.ph
ERC Trunkline:(02) 689-5303
 
You may now send any energy-related question, complaint or report to ERC via text messaging. Key in ERC and send to 2920 (for Globe & Smart subscribers only)

WORKS IN PROGRESS

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 CONSUMER SECTOR

Promotion of Consumer Interests. The ERC shall handle consumer complaints and ensure the adequate promotion of consumer interests. (Sec. 41, RA 9136)

Magna Carta for Electricity Consumer

Know your rights and obligations as electricity consumer, read the new Magna Carta for Electricity Consumers.


© 2020 - Energy Regulatory Commission