Republic of the Philippines


A world class and independent electric power industry regulator that equitably promotes and protects the interests of consumers and other stakeholders, to enable the delivery of long-term benefits that contribute to sustained economic growth and an improved quality of life.

Promulgated Rules, Decisions and Orders

Decision, ERC Case No. 1-2015-000013118, In Re: Complaint - Affidavit Belen Basul et. al versus PC Supt. Diosdado T. Valeroso et. al
Date Docketed:2/17/2020
Published: 2/17/2020

Consumer Service Contact Information

Consumer Affairs Service, ERC
Hotlines: (63-2) 687-5577 / (02) 687-5544
ERC Trunkline:(02) 689-5303
You may now send any energy-related question, complaint or report to ERC via text messaging. Key in ERC and send to 2920 (for Globe & Smart subscribers only)


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Promotion of Consumer Interests. The ERC shall handle consumer complaints and ensure the adequate promotion of consumer interests. (Sec. 41, RA 9136)

Magna Carta for Electricity Consumer

Know your rights and obligations as electricity consumer, read the new Magna Carta for Electricity Consumers.

© 2020 - Energy Regulatory Commission