CITIZEN'S CHARTER

Republic of the Philippines

ENERGY REGULATORY COMMISSION

A world class and independent electric power industry regulator that equitably promotes and protects the interests of consumers and other stakeholders, to enable the delivery of long-term benefits that contribute to sustained economic growth and an improved quality of life.

ERC Citizen's Charter 2021 (1^st Edition)

External Services

No.	External Service	Service In-Charge	PAGE IN CITIZEN CHARTER (Please click page no. to view)
1	Acceptance Testing	CAS - Meter Division	8-21
2	Elevated Metering Center Approval	CAS - Meter Division	22-29
3	Field Testing of Meters and Instrument Transformers (Consumer Request/ DU Request/ CSD Endorsed)	CAS - Meter Division	30- 43
4	Issuance for Certificate of Compliance (COC)	MOS - LMMD	44-63
5	Issuance for Retail Electricity Supplier (RES) License	MOS - CMD	64-69
6	Issuance of Certified Copies of Documents	OGCS-CRD	70-71
7	Laboratory Testing of Meters and Instrument Transformers (Walk-In Consumers)	CAS - Meter Division	72-75
8	Meter Shop Accreditation	CAS - Meter Division	76-85
9	Meter Type Approval	CAS - Meter Division	86-91
10	Processing/Acceptance of Pre-filing/Filing/ Submission of Applications	ROS	92-160
11	Processing/ Acceptance of Applications	LS	161-163
12	Procedures in Collecting Payments	FAS-Billing and Cashier Section	164-166
13	Filing of Letter/ Email/ Non-Verified Consumer Complaints against Electric Distribution Utilities and Other Providers of Electric Power	CAS-Consumer Service Division	167-170
14	Filing of Verified (Formal) Complaints Against Electric Distribution Utilities and Other Providers of Electric Power	CAS-Consumer Service Division	171-173
15	Filing of Initiatory (First) Pleadings (i.e. applications, petitions, verified complaints)	OGCS-CRD	174-175
16	Filing of Second and Subsequent Pleadings and Letters/ Correspondences with Assigned Case Numbers	OGCS-CRD	176
17	Filing of Letters/ Correspondence Not Relating to Any Case Filed Before the ERC	OGCS-CRD	177
18	Validation of In-Service Meter Sampling Results	CAS - Meter Division	178-185

Permits & Licenses

ERC Office Order No. 19, series of 2009 - Procedures in Filing of Applications for Certificate of Compliance (COC) Retail Electricity Supplier's (RES) License, Wholesale Aggregator's (WA) License

Certificate of Compliance (for Generation Companies and Entities with Self-Generation Facilities)

Certificate of Authority (for WESM Metering Service Providers)

Certificate of Registration (for Wholesale Aggregators)
Resolution No. 23, S. 2006-Wholesale Aggregator Rules ERC Case No. 2006-003RM

Procedures in Applying for Registration of Wholesale Aggregators
Application Form
Verification and Certification Form

Supplier's License (for Retail Electricity Suppliers)

PROCEDURESCase Filing Procedures Request for Acceptance of Meter Test Procedure Meter Inspection Procedure Instruction for Filing an Application for Certificate of Authority (CA) to Maintain a Meter Shop RES Filing Procedure COC Filing Procedure How to File A Complaint Procedure

Today at ERC
Thursday, June 8, 2023

Hearing Schedules

Time: 09:00 Case No.: 2023-005 RC [EV] Applicant: NPC	Venue: Virtual Hearing : Platform - MS Teams Title: GRAM
Time: 09:00 Case No.: 2023-029 RC [JU] [EX] Applicant: SFELAPCO-GNPD (EPSA)	Venue: Virtual Hearing : Platform - MS Teams Title:
Time: 14:00 Case No.: 2023-007 RC [PT] [EV] Applicant: NPC	Venue: Virtual Hearing : Platform - MS Teams Title: ICERA
Time: 14:00 Case No.: 2023-022 RC [JU] [EX] Applicant: PSALM	Venue: Virtual Hearing : Platform - MS Teams Title: CSEE

More Scheduled Hearings

The Transparency Seal, depicted by a pearl shining out of an open shell, is a symbol of policy shift towards openness in access to government information.

Republic of the Philippines

ENERGY REGULATORY COMMISSION