| No. | External Service | Service In-Charge | PAGE IN CITIZEN CHARTER (Please click page no. to view) |
|---|---|---|---|
| 1 | Acceptance Testing | CAS - Meter Division | 8-21 |
| 2 | Elevated Metering Center Approval | CAS - Meter Division | 22-29 |
| 3 | Field Testing of Meters and Instrument Transformers (Consumer Request/ DU Request/ CSD Endorsed) | CAS - Meter Division | 30-43 |
| 4 | Issuance for Certificate of Compliance (COC) | MOS - LMMD | 44-63 |
| 5 | Issuance for Retail Electricity Supplier (RES) License | MOS - LMMD | 64-69 |
| 6 | Issuance of Certified Copies of Documents | OGCS-CRD | 70-71 |
| 7 | Laboratory Testing of Meters and Instrument Transformers (Walk-In Consumers) | CAS - Meter Division | 72-75 |
| 8 | Meter Shop Accreditation | CAS - Meter Division | 76-85 |
| 9 | Meter Type Approval | CAS - Meter Division | 86-91 |
| 10 | Processing/Acceptance of Pre-filing/Filing/ Submission of Applications | ROS | 92-160 |
| 11 | Processing/ Acceptance of Applications | LS | 161-163 |
| 12 | Procedures in Collecting Payments | FAS-Billing and Cashier Section | 164-166 |
| 13 | Filing of Letter/ Email/ Non-Verified Consumer Complaints against Electric Distribution Utilities and Other Providers of Electric Power | CAS-Consumer Service Division | 167-170 |
| 14 | Filing of Verified (Formal) Complaints Against Electric Distribution Utilities and Other Providers of Electric Power | CAS-Consumer Service Division | 171-173 |
| 15 | Filing of Initiatory (First) Pleadings (i.e. applications, petitions, verified complaints) | OGCS-CRD | 174-175 |
| 16 | Filing of Second and Subsequent Pleadings and Letters/ Correspondences with Assigned Case Numbers | OGCS-CRD | 176 |
| 17 | Filing of Letters/ Correspondence Not Relating to Any Case Filed Before the ERC | OGCS-CRD | 177 |
| 18 | Validation of In-Service Meter Sampling Results | CAS - Meter Division | 178-185 |
CITIZEN'S CHARTER
ERC CITIZEN'S CHARTER 2021 (1st Edition)
External Services
Permits & Licenses
- ERC Office Order No. 19, series of 2009 - Procedures in Filing of Applications for Certificate of Compliance (COC) Retail Electricity Supplier's (RES) License, Wholesale Aggregator's (WA) License
- Form 1. CA Application Form
- Certificate of Authority for Metering Service Providers
- Terms & Conditions of CA for WESM MSPs
- Form 2. Company Profile Form for WESM MSPs
- Form 3. Affidavit of Compliance with PGDC
- Form 4. Affidavit of Compliance with WESM Rules
- Other Documentary Requirements for WESM MSPs
- SOP on Ocular Inspection of New & Existing MSPs
- WESM MSP Information Sheet
Certificate of Compliance (for Generation Companies and Entities with Self-Generation Facilities)
Certificate of Authority (for WESM Metering Service Providers)
Certificate of Registration (for Wholesale Aggregators)
Supplier's License (for Retail Electricity Suppliers)
PROCEDURES
TRANSPARENCY SEAL
A pearl buried inside a tightly-shut shell is practically worthless. Government information is a pearl, meant to be shared with the public in order to maximize its inherent value.
The Transparency Seal, depicted by a pearl shining out of an open shell, is a symbol of a policy shift towards openness in access to government information. On the one hand, it hopes to inspire Filipinos in the civil service to be more open to citizen engagement; on the other, to invite the Filipino citizenry to exercise their right to participate in governance.
This initiative is envisioned as a step in the right direction towards solidifying the position of the Philippines as the Pearl of the Orient – a shining example for democratic virtue in the region.