ERC CITIZEN'S CHARTER 2021 (1st Edition)

External Services

No. External Service Service In-Charge PAGE IN CITIZEN CHARTER (Please click page no. to view)
1 Acceptance Testing CAS - Meter Division 8-21
2 Elevated Metering Center Approval CAS - Meter Division 22-29
3 Field Testing of Meters and Instrument Transformers (Consumer Request/ DU Request/ CSD Endorsed) CAS - Meter Division 30-43
4 Issuance for Certificate of Compliance (COC) MOS - LMMD 44-63
5 Issuance for Retail Electricity Supplier (RES) License MOS - LMMD 64-69
6 Issuance of Certified Copies of Documents OGCS-CRD 70-71
7 Laboratory Testing of Meters and Instrument Transformers (Walk-In Consumers) CAS - Meter Division 72-75
8 Meter Shop Accreditation CAS - Meter Division 76-85
9 Meter Type Approval CAS - Meter Division 86-91
10 Processing/Acceptance of Pre-filing/Filing/ Submission of Applications ROS 92-160
11 Processing/ Acceptance of Applications LS 161-163
12 Procedures in Collecting Payments FAS-Billing and Cashier Section 164-166
13 Filing of Letter/ Email/ Non-Verified Consumer Complaints against Electric Distribution Utilities and Other Providers of Electric Power CAS-Consumer Service Division 167-170
14 Filing of Verified (Formal) Complaints Against Electric Distribution Utilities and Other Providers of Electric Power CAS-Consumer Service Division 171-173
15 Filing of Initiatory (First) Pleadings (i.e. applications, petitions, verified complaints) OGCS-CRD 174-175
16 Filing of Second and Subsequent Pleadings and Letters/ Correspondences with Assigned Case Numbers OGCS-CRD 176
17 Filing of Letters/ Correspondence Not Relating to Any Case Filed Before the ERC OGCS-CRD 177
18 Validation of In-Service Meter Sampling Results CAS - Meter Division 178-185

Permits & Licenses



A pearl buried inside a tightly-shut shell is practically worthless. Government information is a pearl, meant to be shared with the public in order to maximize its inherent value.

The Transparency Seal, depicted by a pearl shining out of an open shell, is a symbol of a policy shift towards openness in access to government information. On the one hand, it hopes to inspire Filipinos in the civil service to be more open to citizen engagement; on the other, to invite the Filipino citizenry to exercise their right to participate in governance.

This initiative is envisioned as a step in the right direction towards solidifying the position of the Philippines as the Pearl of the Orient – a shining example for democratic virtue in the region.