Consumer Services

Consumer Services

Promotion of Consumer Interests. The ERC shall handle consumer complaints and ensure the adequate promotion of consumer interests. (Sec. 41, RA 9136)

Know your rights and obligations as electricity consumer, read the new Magna Carta for Electricity Consumers

CONTACT INFORMATION
Consumer Affairs Service, ERC Hotlines: (02) 687-5544 Email: consumer@erc.gov.ph ERC PABX Trunkline: (02) 914-5000 Local 149			*TextERC* You may now send any energy-related question, complaint or report to ERC via text messaging. Key in ERC<space><message> and send to 2920 (for Globe & Smart subscribers only)

PROMULGATED RULES

Resolution No. 16, Series of 2009 - Resolution Adopting the Rules Governing the Automatic Cost Adjustment and True Up Mechanisms and Corresponding Confirmation Process for Distribution Utilities
Resolution No. 15, Series of 2009 - Rules Adopting Rules for Prepaid Retail Electric Service Using a Prepaid Metering Service
Resolution No. 11, Series of 2009 - Rules to Govern the Installation and Relocation of Residential Electric Meters by DU's to Elevated Metering Centers or Individual Residential Electric Meter to Other Elevated Service
Resolution No. 8, Series of 2008 - Rules to Govern the Refund of Meter Deposits to Residential and Non-Residential Customers
Implementing Rules and Regulations of the MAGNA CARTA- Guidelines to implement Articles 7, 8, 14 and 28 of the Magna Carta for Residential Electricity Consumers
Republic Act No. 7832RTA- Guidelines to implement Articles 7, 8, 14 and 28 of the Magna Carta for Residential Electricity Consumers
RA 7832 Anti-Electricity and Electric Transmission Lines / Materials Pilferage Act of 1994

CONSUMER WELFARE DESK DIRECTORY
REGION I - ILOCOS REGION REGION II - CAGAYAN VALLEY CORDILLERA ADMINISTRATIVE REGION (CAR) REGION III - CENTRAL LUZON NATIONAL CAPITAL REGION (NCR) REGION IV - SOUTHERN LUZON REGION V - BICOL REGION REGION VI - WESTERN VISAYAS REGION VII - CENTRAL VISAYAS REGION VIII - EASTERN VISAYAS REGION REGION IX - ZAMBOANGA PENINSULA REGION X - NORTHERN MINDANAO REGION XI - DAVAO REGION REGION XII - SOCCSKSARGEN REGION XIII - CARAGA AUTONOMOUS REGION IN MUSLIM MINDANAO (ARMM)

SCHEDULES/PROCEDURES

ONLINE CONSUMER COMPLAINT PROCEDURE

Download and fill up the Consumer Complaints form.
>>Download Here
Download and fill up the Verification and Certification of Non- Forum Shopping.
>>Download Here
Have the Verification and Certification of Non-Forum Shopping notarized.
Submit both forms to the ERC Consumer Affairs Service, 12/F Pacific Center Building, Ortigas Center, Pasig City, 1600.