Consumer Services

Promotion of Consumer Interests. The ERC shall handle consumer complaints and ensure the adequate promotion of consumer interests. (Sec. 41, RA 9136)

Magna Carta for Residential Electricity Consumers

Know your rights and obligations as electricity consumer, read the new Magna Carta for Electricity Consumers

Where to file complaints

Main Office
Energy Regulatory Commission
12th Floor Pacific Center Bldg.
San Miguel Avenue, Ortigas, Pasig City
Tel. Nos. 687-5577
687-5544
Fax No. 633-3229
Email: consumer@erc.gov.ph

ERC Mindanao Office
Mintrade Bldg., Monteverde Ave. Cor. Sales St. Davao City
Tel. (082) 224-1575, Fax (082) 227-2035
Email: cncasauay@erc.gov.ph

ERC Visayas Office
Rm 303, Machay Bldg. Gorordo Ave., Cebu City 6000, Philippines
Tel. (032) 234-4587, Fax (032) 234-4597
Email: jybontuyan@erc.gov.ph

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