Consumer
Services
Promotion of Consumer Interests. The ERC shall handle consumer complaints and ensure the adequate promotion of consumer interests. (Sec. 41, RA 9136)
Know
your rights and obligations as electricity consumer, read the new
Magna Carta for Electricity Consumers
Steps in Filing a Consumer Complaint with the Consumer Affairs Service (CAS), Energy Regulatory Commission
1. Download the following documents:
- Rules of Procedure Governing Complaints Filed with the Consumer Affairs Service, Energy Regulatory Commission
- Consumer Complaint Forms: Consumer Complaint Form, Verification and Certification of Non-Forum Shopping
2. Read the Rules of Procedure Governing Complaints Filed with the Consumer Affairs Service, Energy Regulatory Commission and fill up the Consumer Complaint Form, Complaint Form, Verification and Certification of Non-Forum Shopping Form.