Consumer Services

Promotion of Consumer Interests. The ERC shall handle consumer complaints and ensure the adequate promotion of consumer interests. (Sec. 41, RA 9136)

Magna Carta for Residential Electricity Consumers

Know your rights and obligations as electricity consumer, read the new Magna Carta for Electricity Consumers

 

COMPLAINTS HEARING SCHEDULE

Hearing Conferences

Date

Time

Case No.

Title
Nov-14-2011
10:00AM
2011-10-2102-LC
Gerald T. Gan VS. MERALCO
Nov-14-2011
10:00AM
2011-10-2412-LC
Rustico De Vera II VS. MERALCO
Nov-15-2011
10:00AM
2011-05-1203-LC
Norma A. Justo VS. MERALCO
Nov-15-2011
10:00AM
2011-07-6687-LC
Lee Jung Jae VS. MERALCO
Nov-15-2011
10:00AM
2011-09-9223-LC
Karen Acacio VS. MERALCO
Nov-15-2011
10:00AM
2011-10-9764-LC
Maria Gracia Nicolas VS. MERALCO
Nov-15-2011
10:00AM
2011-10-2349-LC
Diana Co VS. MERALCO
Nov-15-2011
02:00PM
2010-08-2431-LC
Mildred D. Martinez-Tria counsel for Felicidad T. Dizon VS. MERALCO
Nov-15-2011
02:00PM
2011-09-8880-LC
Engracia F. Uligan VS. MERALCO
Nov-15-2011
02:00PM
2011-10-2377-LC
Oliver De Leon VS. MERALCO
Nov-16-2011
10:00AM
2011-04-8148-LC
Raymund Alberto VS. MERALCO
Nov-16-2011
10:00AM
2011-09-8990-LC
Arnel Bermudez VS. MERALCO
Nov-16-2011
02:00PM
2011-06-3723-LC
Marcelina L. Occiano VS. MERALCO
Nov-16-2011
02:00PM
2011-07-6638-LC
Manuel Dequeña VS. MERALCO
Nov-16-2011
02:00PM
2011-07-7547-LC
Cynthia Reyes VS. MERALCO
Nov-16-2011
02:00PM
2011-08-8220-LC
Ronaldo M. Bugnot VS. MERALCO
Nov-16-2011
02:00PM
2011-09-9221-LC
Henry Yu VS. MERALCO
Nov-16-2011
02:00PM
2011-10-2577-LC
Engr. William N. Resma VS. MERALCO
Nov-17-2011
10:00AM
2011-05-1444-LC
Librada Victorino VS. MERALCO
Nov-17-2011
10:00AM
2011-07-7152-LC
Ludivic C. Malayo VS. MERALCO
Nov-17-2011
10:00AM
2011-10-2404-LC
Nenita P. Buenaventura VS. MERALCO
Nov-17-2011
02:00PM
2011-06-6452-LC
Estefany Elisa P. Tumacay VS. MERALCO
Nov-17-2011
02:00PM
2011-07-6775-LC
Estela L. Aguilar VS. MERALCO
Nov-17-2011
02:00PM
2011-09-9231-LC
Analene Llanes VS. MERALCO
Nov-17-2011
02:00PM
2011-09-9346-LC
Hedeliza Sotocua VS. MERALCO
Nov-17-2011
02:00PM
2011-09-9446-LC
Crisanta Credo VS. MERALCO
Nov-17-2011
02:00PM
2011-10-2015-LC
Leonila S. Bautista VS. MERALCO

Pre-Hearing Conferences

Date

Time

Case No.

Title
Nov-14-2011
10:00AM
2010-0039-CC
Laudencia, Estelita N vs MERALCO
Nov-14-2011
10:00AM
2010-0200-CC
Reyes, Martita vs MERALCO
Nov-14-2011
10:00AM
2010-0306-CC
Pabale, Romell C. vs MERALCO
Nov-14-2011
10:00AM
2011-0175-CC
Ocena, Nicanor vs MERALCO
Nov-14-2011
10:00AM
2011-0193-CC
Corpuz, Jennifer vs MERALCO
Nov-14-2011
10:00AM
2011-0208-CC
Supeda, Pacita I vs MERALCO
Nov-14-2011
10:00AM
2011-0276-CC
Redoloza, Lourdes G vs MERALCO
Nov-14-2011
02:00PM
2005-248-CC
TERESITA A. GILLE VS. MANILA ELECTRIC COMPANY
Nov-14-2011
02:00PM
2006-0301-CC
EDUARDO EVANGELISTA VS MERALCO
Nov-14-2011
02:00PM
2007-0023-CC
Roberto O. Panaligan representing MSMV, Inc. VS MERALCO
Nov-14-2011
02:00PM
2007-0215-CC
Elizabteh Faulmino versus MERALCO
Nov-14-2011
02:00PM
2007-0441-CC
Faustino Michael Dy III versus MERALCO
Nov-14-2011
02:00PM
2009-0307-CC
Dantes, Norma vs MERALCO
Nov-14-2011
02:00PM
2009-0372-CC
Salda, Cristina H vs MERALCO
Nov-14-2011
02:00PM
2010-0094-CC
De Jesus, Efren vs MERALCO
Nov-14-2011
02:00PM
2010-0316-CC
Tipones, Rodolfo B. vs MERALCO
Nov-14-2011
02:00PM
2010-0352-CC
Fuentes, Belen D. vs MERALCO
Nov-14-2011
02:00PM
2011-0021-CC
Adi, Farok vs MERALCO
Nov-14-2011
02:00PM
2011-0176-CC
Miranda, Nenalyn vs MERALCO
Nov-14-2011
02:00PM
2011-0221-CC
Solomon, Juliet M. vs MERALCO
Nov-14-2011
02:00PM
2011-0236-CC
Bernardo, Gloria D. vs MERALCO
Nov-15-2011
10:00AM
2010-0188-CC
Dela Paz, Perla vs MERALCO
Nov-15-2011
10:00AM
2010-0229-CC
Borjal, Perdo vs MERALCO
Nov-15-2011
10:00AM
2011-0020-CC
Alcantara, Clarita vs MERALCO
Nov-15-2011
10:00AM
2011-0053-CC
Alonto, Sarah vs MERALCO
Nov-15-2011
10:00AM
2011-0187-CC
Fernando, Jesus, Jr. vs MERALCO
Nov-15-2011
10:00AM
2011-0234-CC
Dela Cruz, Michael vs MERALCO
Nov-15-2011
02:00PM
2009-0076-CC
Bathan, Rose vs MERALCO
Nov-15-2011
02:00PM
2009-0271-CC
Valera, Leodegario, Jr. B. vs MERALCO
Nov-15-2011
02:00PM
2009-0426-CC
Patinio, Lara Ann vs MERALCO
Nov-15-2011
02:00PM
2010-0071-CC
Imperial, Ma. Cleofe A. vs MERALCO
Nov-15-2011
02:00PM
2010-0254-CC
Mallari, Arnold M vs MERALCO
Nov-15-2011
02:00PM
2010-0261-CC
Murdoch, Broz vs MERALCO
Nov-15-2011
02:00PM
2010-0262-CC
Go, Pureza vs MERALCO
Nov-15-2011
02:00PM
2010-0308-CC
Laggui, Fortunato C. vs MERALCO
Nov-15-2011
02:00PM
2011-0051-CC
Quiday, Emiliano Jr. M vs MERALCO
Nov-16-2011
10:00AM
2005-300-CC
CONRAD BURGOS VS. MANILA ELECTRIC COMPANY
Nov-16-2011
10:00AM
2007-0427-CC
Melba V. Resubal versus MERALCO
Nov-16-2011
10:00AM
2007-0469-CC
Carlos F. Manalo Jr. versus MERALCO
Nov-16-2011
10:00AM
2009-0014-CC
Reyes, Norman vs MERALCO
Nov-16-2011
10:00AM
2009-0044-CC
Perez, Nimfa L. vs MERALCO
Nov-16-2011
10:00AM
2009-0085-CC
Santos, Sevilla vs MERALCO
Nov-16-2011
10:00AM
2009-0341-CC
Lim, Arnel P vs MERALCO
Nov-16-2011
10:00AM
2009-0395-CC
Mora, Teresita I vs MERALCO
Nov-16-2011
10:00AM
2009-0410-CC
Corotan, John John vs MERALCO
Nov-16-2011
10:00AM
2010-0075-CC
Caneo, Remelyn vs MERALCO
Nov-16-2011
10:00AM
2010-0182-CC
Acpal, Jesus F vs MERALCO
Nov-16-2011
10:00AM
2010-0351-CC
Emotan, Jose vs MERALCO
Nov-16-2011
10:00AM
2011-0024-CC
Manalansan, Danilo C vs MERALCO
Nov-16-2011
10:00AM
2011-0061-CC
Forte, Liwayway M vs MERALCO
Nov-16-2011
10:00AM
2011-0105-CC
David, Enrico vs MERALCO
Nov-16-2011
10:00AM
2011-0185-CC
Lopena, Rommel vs MERALCO
Nov-16-2011
10:00AM
2011-0192-CC
Reyes, Annie vs MERALCO
Nov-16-2011
10:00AM
2011-0241-CC
Estayo, Arsenia Aloma T vs MERALCO
Nov-16-2011
02:00PM
2007-0385-CC
Benito B. Dalmas versus MERALCO
Nov-16-2011
02:00PM
2010-0060-CC
Puzon, Julian L. vs MERALCO
Nov-16-2011
02:00PM
2010-0120-CC
Sarmiento, Eleonor Lutgarda C vs MERALCO
Nov-16-2011
02:00PM
2010-0312-CC
Joaquin, Teresita L vs MERALCO
Nov-16-2011
02:00PM
2010-0328-CC
Boliche, Nenita E vs MERALCO
Nov-16-2011
02:00PM
2011-0102-CC
Torres, Honorio H. vs MERALCO
Nov-16-2011
02:00PM
2011-0143-CC
Sapang, Norma N. vs MERALCO
Nov-16-2011
02:00PM
2011-0159-CC
Prieto, Anton Dy vs CASURECO II
Nov-17-2011
10:00AM
2007-0240-CC
Carlyn T. Dionido VS. MERALCO
Nov-17-2011
10:00AM
2009-0282-CC
Chua, Allan vs MERALCO
Nov-17-2011
10:00AM
2009-0344-CC
Mercado, Benildo A vs MERALCO
Nov-17-2011
10:00AM
2009-0401-CC
Jalijali, Corazon vs MERALCO
Nov-17-2011
10:00AM
2009-0412-CC
Dimailig, Esperanza vs MERALCO
Nov-17-2011
10:00AM
2009-0416-CC
Perez, Mary Ann vs MERALCO
Nov-17-2011
10:00AM
2010-0056-CC
Brar, Baldev S vs MERALCO
Nov-17-2011
10:00AM
2010-0167-CC
Rosero, Ave B vs MERALCO
Nov-17-2011
10:00AM
2010-0242-CC
Viaje, Dominador A vs MERALCO
Nov-17-2011
10:00AM
2011-0155-CC
Padilla, Josefino S vs MERALCO
Nov-17-2011
10:00AM
2011-0240-CC
Ng, Zigmund P vs MERALCO
Nov-17-2011
02:00PM
2009-0149-CC
Dalena, Liberty B vs MERALCO
Nov-17-2011
02:00PM
2009-0457-CC
Obejas, Vicenta vs MERALCO
Nov-17-2011
02:00PM
2010-0167-CC
Rosero, Ave B vs MERALCO
Nov-17-2011
02:00PM
2010-0334-CC
Rosario, Rodel B vs MERALCO
Nov-17-2011
02:00PM
2010-0335-CC
Rosario, Rommel B vs MERALCO
Nov-17-2011
02:00PM
2010-0336-CC
Rosario, Rufo C vs MERALCO
Nov-17-2011
02:00PM
2011-0041-CC
Auayang, Nelson P vs MERALCO
Nov-17-2011
02:00PM
2011-0173-CC
Recacho, Minda V vs MERALCO
Nov-17-2011
02:00PM
2011-0213-CC
Vail, Jan Kenneth R vs MERALCO

Complaints Filing Procedure

  1. Steps in Filing a Consumer Complaint with the Consumer Affairs Service (CAS), Energy Regulatory Commission
  2. Where to file complaints

Complaints filed with the Consumer Affairs Service (CAS) of the ERC are scheduled for Pre-hearing Conference for possible settlement of the complaint in the presence of all parties concerned.

If a complaint is settled, an amicable settlement is signed by the parties. Complaints resolved at the Pre-hearing Conference through an amicable settlement will be closed and sent to Records. When no amicable settlement is reached, the unsettled complaints will be endorsed to Legal Service.