Consumer Services

Promotion of Consumer Interests. The ERC shall handle consumer complaints and ensure the adequate promotion of consumer interests. (Sec. 41, RA 9136)

Magna Carta for Residential Electricity Consumers

Know your rights and obligations as electricity consumer, read the new Magna Carta for Electricity Consumers

COMPLAINTS HEARING SCHEDULE

Hearing Conferences

Date

Time

Case No.

Title
2/08/2010
10:00AM
2009-0184-CC
Ramos, Amparo vs. MERALCO
2/08/2010
10:00AM
2009-0221-CC
Barrameda, Francisco vs. MERALCO
2/08/2010
10:00AM
2009-0279-CC
Montesa, Gideon vs. MERALCO
2/08/2010
10:00AM
2009-0326-CC
De Luna, Esperanza vs. MERALCO
2/08/2010
10:00AM
2009-0370-CC
Rosario, Joseph vs. MERALCO
2/08/2010
10:00AM
2009-0414-CC
Casquio, Milagros B vs. MERALCO
2/08/2010
2:00PM
2002-293
Wilson Ang as rep by Julian Trinidad vs. Manila Electric Company
2/08/2010
2:00PM
2005-363-CC
Gencars Incorporated rep by Jonas R. Matuog vs. Manila Electric Company
2/08/2010
2:00PM
2007-0223-CC
Estelita M. Valmorida vs. MERALCO
2/08/2010
2:00PM
2007-0308-CC
Phaena Bermudez vs. MERALCO
2/08/2010
2:00PM
2009-0074-CC
Dailig, Emma G. vs. MERALCO
2/08/2010
2:00PM
2009-0171-CC
Pulmano, Arceli S vs. MERALCO
2/08/2010
2:00PM
2009-0415-CC
Veneracion, Alexander vs. MERALCO
2/09/2010
10:00AM
2004-399-CC
Simeon Sy vs. Manila Electric Electricity Account No. 566-298-201
2/09/2010
10:00AM
2007-0051-CC
Patricia Comia vs. MERALCO
2/09/2010
10:00PM
2007-0260-CC
Rufino M. Ellaga vs. MERALCO
2/09/2010
10:00PM
2008-0152-CC
Chua, Gerardo vs. MERALCO
2/09/2010
10:00PM
2008-0166-CC
Sicat, Reynaldo vs. MERALCO
2/09/2010
10:00AM
2009-0213-CC
Zamora, Reuben I. vs. MERALCO
2/09/2010
10:00AM
2009-0300-CC
De los Santos Antonio vs. MERALCO
2/09/2010
10:00PM
2009-0214-CC
Zamora, Reuben I. vs. MERALCO
2/09/2010
10:00PM
2009-0239-CC
Palillo, Jason Michael C vs. MERALCO
2/09/2010
10:00PM
2009-0270-CC
Culata, Ma. Cristina C vs. MERALCO
2/09/2010
2:00PM
2007-0104-CC
Leila Singson vs. MERALCO
2/09/2010
2:00PM
2009-0025-CC
Arcega, Roderick R. vs. MERALCO
2/09/2010
2:00PM
2009-0212-CC
Delos Reyes, Danilo vs. MERALCO
2/09/2010
2:00PM
2009-0241-CC
Padillo, Geno vs. MERALCO
2/09/2010
2:00PM
2009-0254-CC
Valenzuela, Lalaine R vs. MERALCO
2/09/2010
2:00PM
2009-0392-CC
Morales, Angelita vs. MERALCO
2/10/2010
10:00PM
2008-0151-CC
Hernandez, Julieta M. vs. MERALCO
2/10/2010
10:00PM
2009-0013-CC
Cabiles, Rose vs. MERALCO
2/10/2010
10:00AM
2009-0116-CC
Rementilla, Imelda vs. MERALCO
2/10/2010
10:00PM
2009-0150-CC
Pesito, Lilian M. vs. MERALCO
2/10/2010
10:00AM
2009-0165-CC
Tabing, Susan L vs. MERALCO
2/10/2010
10:00PM
2009-0277-CC
Rosario, Lalaine M vs. MERALCO
2/10/2010
10:00PM
2009-0390-CC
Adamos, Edgardo Paolo vs. MERALCO
2/10/2010
2:00PM
2009-0072-CC
Garcia, Jude O. vs. MERALCO
2/10/2010
2:00PM
2009-0077-CC
Tan, Ernestson Henrich Lvs. MERALCO
2/10/2010
2:00PM
2009-0136-CC
Oyales, Ma. Cristina vs. MERALCO
2/10/2010
2:00PM
2009-0168-CC
Casenillo, Perla M vs. MERALCO
2/10/2010
2:00PM
2009-0207-CC
Orosa, Remedios vs. MERALCO
2/10/2010
2:00PM
2009-0284-CC
Roque, Edgardo V vs. MERALCO
2/10/2010
2:00PM
2009-0385-CC
Domingo, Corazon vs. MERALCO
2/11/2010
10:00AM
2006-0524-CC
Verner C. Malabana III vs. MERALCO
2/11/2010
10:00AM
2008-0129-CC
Reyes, Mario B. vs. MERALCO
2/11/2010
10:00AM
2009-0102-CC
Tesalona, Jr., Quintin V. vs. MERALCO
2/11/2010
10:00AM
2009-0331-CC
Antonio, Charlie G vs. MERALCO
2/11/2010
10:00AM
2009-0374-CC
Formaran, Bonifacio vs. MERALCO
2/11/2010
2:00PM
2004-411-CC
Renato Viste vs. Manila Electric Company
2/11/2010
2:00PM
2007-0459-CC
Felisa Grace S. Carriedo vs. MERALCO
2/11/2010
2:00PM
2009-0174-CC
De Vera, John Gerard vs. MERALCO
2/11/2010
2:00PM
2009-0231-CC
Padua, Raffy N vs. MERALCO
2/11/2010
2:00PM
2009-0234-CC
Salazar, Consolacion vs. MERALCO
2/11/2010
2:00PM
2009-0242-CC
Enriquez, Zenaida vs. MERALCO
2/11/2010
2:00PM
2009-0333-CC
Gutierrez, Visitacion C. vs. MERALCO
2/11/2010
2:00PM
2009-0418-CC
Laco, Candidato vs. MERALCO
2/12/2010
10:00AM
2004-118-CC
Stephen K. Liang vs. Manila Electric Company
2/12/2010
10:00AM
2008-0174-CC
Dy-Liacco, Elenita B. vs. MERALCO
2/12/2010
10:00AM
2009-0022-CC
Mariano, Sylvia vs. MERALCO
2/12/2010
10:00AM
2009-0063-CC
Bacela, Herminia vs. MERALCO
2/12/2010
10:00AM
2009-0137-CC
Mañalac, Conrad M. vs. MERALCO
2/12/2010
10:00AM
2009-0223-CC
Bravo, Fortunato L vs. MERALCO
2/12/2010
10:00AM
2009-0295-CC
Cox, Jaime M vs. MERALCO
2/12/2010
10:00AM
2009-0311-CC
Brillante, Roberto G vs. MERALCO
2/12/2010
1:00PM
2007-0488-CC
Arturo P. Erce vs. MERALCO
2/12/2010
1:00PM
2008-0117-CC
Javierto, Ariston A. vs. MERALCO
2/12/2010
1:00PM
2008-0118-CC
Javierto, Erlinda A. vs. MERALCO
2/12/2010
1:00PM
2008-0167-CC
Cerrado, Neil vs. MERALCO
2/12/2010
1:00PM
2008-0187-CC
Pesebre, Uldarico R vs. MERALCO
2/12/2010
1:00PM
2009-0103-CC
Sy, Melinda vs. MERALCO
2/12/2010
1:00PM
2009-0178-CC
Caluza, Noel P vs. MERALCO
2/12/2010
1:00PM
2009-0416-CC
Perez, Mary Ann vs. MERALCO

Pre-Hearing Conferences

Date

Time

Case No.

Title
2/08/2010
10:00AM
2008-08-0230-LC
Julieth Tadeo vs. MERALCO
2/08/2010
10:00AM
2009-01-1956-LC
Cristia Juanillo vs. MERALCO
2/08/2010
2:00PM
2009-01-9355-LC
Lorna D. Lazaga vs. MERALCO
2/08/2010
2:00PM
2009-09-4180-LC
Princess Ibañez vs. MERALCO
2/08/2010
2:00PM
2010-01-1370-LC
Ceasar A. Segovia vs. MERALCO
2/09/2010
10:00AM
2009-01-9963-LC
Teresita Serafico vs. MERALCO
2/09/2010
10:00AM
2009-10-4521-LC
Noel Evangelista vs. MERALCO
2/09/2010
10:00AM
2010-01-0572-LC
Emarlyn B. Encinas vs. MERALCO
2/09/2010
10:00AM
2010-01-0573-LC
Franlins C. Balbenta vs. MERALCO
2/09/2010
10:00AM
2010-01-0574-LC
Jenelyn Palencia vs. MERALCO
2/09/2010
10:00AM
2010-01-1035-LC
Annie D. Tolentino vs. MERALCO
2/09/2010
10:00AM
2009-11-6413-LC
Jackylene Francisco vs. MERALCO
2/09/2010
2:00PM
2007-04-4568-LC
Francisco Clemente vs. MERALCO
2/09/2010
2:00PM
2009-01-9497-LC
Verna Bulan vs. MERALCO
2/09/2010
2:00PM
2009-01-0613-LC
Alfredo M. Montaril vs. MERALCO
2/09/2010
2:00PM
2009-11-6149-LC
Romeo B. Chua vs. MERALCO
2/09/2010
2:00PM
2010-01-0711-LC
Jesusa A. Castillo vs. MERALCO
2/09/2010
2:00PM
2010-01-1043-LC
Gertrudes A. Alcisto vs. MERALCO
2/10/2010
10:00AM
2009-01-3466-LC
Marilou D. Adan vs. MERALCO
2/10/2010
10:00AM
2009-01-8433-LC
Erlinda Pacaña vs. MERALCO
2/10/2010
10:00AM
2009-08-1224-LC
Nash Naik vs. MERALCO
2/10/2010
10:00AM
2009-09-3071-LC
Remedios Pila vs. MERALCO
2/10/2010
10:00AM
2009-09-9896-LC
PSI Tech. Lagun, Inc. vs. CIP II
2/10/2010
10:00AM
2009-11-6253-LC
Rembrandt Reyes vs. MERALCO
2/10/2010
10:00AM
2009-12-6904-LC
Samuel M. Torralba vs. MERALCO
2/10/2010
2:00PM
2009-08-2659-LC
Cherrie Ann S Ariñovs. MERALCO
2/10/2010
2:00PM
2010-01-0956-LC
Herminia C. Ibardaloza vs. MERALCO
2/11/2010
10:00AM
2007-06-0703-LC
Mari Susan Pamintuan vs. MERALCO
2/11/2010
10:00AM
2009-01-4356-LC
Rex A. Due vs. MERALCO
2/11/2010
10:00AM
2009-07-0972-LC
Rufino Z. Masangkay vs. MERALCO
2/11/2010
10:00AM
2010-01-0896-LC
Joseph Mentoya in rep of Maria Agpalasin vs. MERALCO
2/11/2010
10:00AM
2009-09-3931-LC
Exequiel M. Mercado vs. MERALCO
2/11/2010
02:00PM
2010-01-1418-LC
Estelita N. Laudencia vs. MERALCO
2/11/2010
02:00PM
2009-01-3362-LC
Ave B. Rosero vs. MERALCO
2/11/2010
02:00PM
2009-01-4032-LC
Robert R. Senina vs. MERALCO
2/11/2010
02:00PM
2009-07-0125-LC
Roberto T. Solon vs. MERALCO
2/11/2010
02:00PM
2009-10-4578-LC
Benito Panaligan vs. MERALCO
2/11/2010
02:00PM
2009-10-5526-LC
Alma V. Mendoza vs. MERALCO
2/11/2010
02:00PM
2009-12-6798-LC
Consolacion Del Rosario vs. MERALCO

Complaints Filing Procedure

  1. Steps in Filing a Consumer Complaint with the Consumer Affairs Service (CAS), Energy Regulatory Commission
  2. Where to file complaints

Complaints filed with the Consumer Affairs Service (CAS) of the ERC are scheduled for Pre-hearing Conference for possible settlement of the complaint in the presence of all parties concerned.

If a complaint is settled, an amicable settlement is signed by the parties. Complaints resolved at the Pre-hearing Conference through an amicable settlement will be closed and sent to Records. When no amicable settlement is reached, the unsettled complaints will be endorsed to Legal Service.