ERC further beats Red Tape with service guide launch
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Above: In a formal ceremony, the ERC Chair/CEO presented the ERC Service Guide to Walk-in CustomersFrom Left to Right: Francis Saturnino C. Juan (Executive Director), Zenaida G. Cruz-Ducut (Chairperson and CEO), Mr. Randy L.Viva (Consumer), and Mr. Leo C. Enate (Consumer) |
The Energy Regulatory Commission (ERC) formally launched its Citizen’s Charter, called the ERC Service Guide, on October 12, 2009. The ERC Service Guide is in compliance with the Anti-Red Tape Act (ARTA) of 2007 entitled, “An Act to Improve Efficiency in the Delivery of Government Service to the Public by Reducing Bureaucratic Red Tape, Preventing Graft and Corruption, and Providing Penalties, Therefor” signed by President Gloria Macapagal-Arroyo into law by virtue of the Republic Act No. 9485. “Our Service Guide provides our walk-in customers a detailed procedure of the services we offer to the public. It states the guaranteed performance level that an individual may expect from that particular department of the ERC. The phone numbers and email addresses of concerned departments are also clearly provided to ease transactions,” the ERC Chairperson and CEO Zenaida G. Cruz-Ducut said.
“The ERC Service Guide’s launch is a concrete example that the ERC is moving closer and closer towards realizing the objectives of ERC @ 11 (ERC’s Medium-Term Plan dubbed ‘Effective Responsive Citizens by 2011’). With our agency attaining efficient operations, better and faster services are given to the public. We draw inspiration from our Vision - which is to become Asia’s benchmark of excellence in power regulation. The Vision illuminates the ERC workers in our undertaking of our Mission - which is to promote and protect long-term consumer interests in terms of quality, reliability and reasonable pricing of electricity,” the ERC Chairperson commented.
“I am happy that the ERC is already on its way to full compliance with the ARTA. In fact, the ERC was listed as one of the government agencies to have complied with the ARTA in the National Capital Region,” she concluded.
October 23, 2009