Republic of the Philippines


A world class and independent electric power industry regulator that equitably promotes and protects the interests of consumers and other stakeholders, to enable the delivery of long-term benefits that contribute to sustained economic growth and an improved quality of life.

Promulgated Rules, Decisions and Orders

Order, ERC Case No. 2012-020 CC, Mega Asia Bottling Corporation, complainant versus San Fernando Electric Light and Power Company (SFELAPCO), Fe Barona and Jose T. Lazatin, respondents
Date Docketed:8/10/2018
Published: 8/10/2018

Decision, ERC Case No. 2007-422 CC, Ian Abia, complainant versus Manila Electric Company (MERALCO) respondent
Date Docketed:7/19/2018
Published: 7/19/2018

Resolution No. 13, Series of 2018, Resolution Approving the Energy Regulatory Commission's (ERC) Information Technology Enhancement Project Called "ERC Web Portal for Interactive and Systematic Exchange" (eWISE) and Authorizing its Launching on June 27, 2018
Date Docketed:6/27/2018
Published: 6/27/2018

Decision, ERC Case No. 2009-125 CC, Francisco Chingcuanco, Complainant Versus Manila Electric Company (MERALCO) respondent
Date Docketed:6/6/2018
Published: 6/6/2018

Consumer Service Contact Information

Consumer Affairs Service, ERC
Hotlines: (63-2) 687-5577 / (02) 687-5544
ERC Trunkline:(02) 689-5303
You may now send any energy-related question, complaint or report to ERC via text messaging. Key in ERC and send to 2920 (for Globe & Smart subscribers only)


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Promotion of Consumer Interests. The ERC shall handle consumer complaints and ensure the adequate promotion of consumer interests. (Sec. 41, RA 9136)

Magna Carta for Electricity Consumer

Know your rights and obligations as electricity consumer, read the new Magna Carta for Electricity Consumers.

© 2018 - Energy Regulatory Commission