| 1.
| Using any browser from devices or PC/Mac, type in https://ccts.erc.ph then click/tap "New Complaint" button.
|
| 2.
| In the complaint form page enter the necessary information of Complainant in the blank fields: |
| a) Enter the Last Name, First
Name, and Middle name of the Complainant/
Representative
|
| b) Select the Salutation
|
| c) Select the Complainant's
Birthday
|
| d) Select Civil
Status
|
| e) Enter the valid
email address (pls. provide active email address for registration
purpose)
|
| f) Enter
the contact Number
|
| g) Enter the Home
Address
|
|
|
|
|
| a. For Informal
Complaint (Type of
Complaint): |
| |
-
Select the Nature of
Complaint.
|
| - Select
Concerned
DU/Organization.
|
| - Fill-out
the DU’s Notice/ Letter to
Complainant.
|
| - Check the supporting documents submitted by the
Consumer.
|
| - To attach a
file, click the plus sign in the Attachment
Section.
|
| - To remove an attachment, click the x
button.
|
| - Click/tap
Privacy Notice.
|
| - Then
click/tap Submit.
|
|
|
|
| b. For Verified
Complaint and Motion for Reconsideration (Type of
Complaint): |
| - Select type of complaint
as Verified Complaint or Motion for
Reconsideration.
|
| - Enter the
Ticket No. of the Closed Informal
Complaint.
|
| - The
Company, Cause of Action will be automatically reflected based on the
entered Informal Complaint Ticket
No.
|
| - Select
the Source of the
Complaint.
|
| - Check
the Supporting Documents submitted by the
Complainant.
|
| - Enter
the Remarks, if any.
|
| - To
attach a file, click the plus sign in the Attachment
Section.
|
| - Browse
for the file to be attached. This can be
multiple.
|
| - To
remove an attachment, click the x
button.
|
| - Click/tap Privacy
Notice.
|
| - Then
click/tap Submit.
|
| 3.
| Once the account has
been approved and registered, return to https://ccts.erc.ph then login
using the registered email address and password (sent via
email). |